FAQ's about Pricing, Shippping, and Returns
Please note the PayPal shopping cart feature has been temporarily discontinued while the web site is updated.
How much do I pay for shipping?
The cost of shipping is determined by the total cost of products ordered.
For the "lower 48 states", the fee schedule is:
- for purchases under $10.00, shipping is $3.50
- for purchases from $10.00 to $99.99, shipping is $4.95.
- for purchases from $100.00 to $150.00, shipping is $6.95.
- for purchases from $150.01 to $199.99, shipping is $7.95.
- for purchases over $200.00, shipping is $8.95.
For other areas, the fee schedule is slightly higher: Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces - AA, Armed Forces - AE, Armed Forces - AP.
- for purchases under $10.00, shipping is $5.95
- for purchases from $10.00 to $99.99, shipping is $7.95.
- for purchases from $100.00 to $150.00, shipping is $9.95.
- for purchases from $150.01 to $199.99, shipping is $11.95.
- for purchases over $200.00, shipping is $14.95.
How do I pay for my order?
We use the PayPal service for on-line orders. You may choose to pay using your credit card, debit card, or bank account. PayPal has a buyer protection service that gives you 100% protection against unauthorized payments sent from your account. It's easy to sign-up with PayPal to create an account if you have not used the service.
Do you accept orders from outside of the USA?
Yes, we do. You may call the office to place your order. There will be a shipping surcharge of $5.00 per order for shipments outside of the United States.
If you place your order through the web site and use the PayPal checkout process then there are two provisions:
- First, your PayPal account must be identified as a "US" account.
- Second, the primary currency for your account must be in US Dollars.
Is PayPal the only way? Can I order products without using PayPal?
We do not use PayPal exclusively. We encourage you to call the office by phone during regular business hours. Many people do this because they get to talk with Melanie, our spectacular office manager, and they can provide their credit card information without the risks associated with Internet purchases. The office accepts all major credit cards used in the United States.
Do you offer a money back guarantee?
Yes, we assure that you'll be pleased with the products purchased at DrPiatt.com. We'll immediately replace products purchased or refund your money. Just call the office by phone or reach us by email should this become necessary. Since we use the PayPal service, we are bound to resolve disputes through the PayPal Resolution Center. However, we've never had occasion to escalate any issue to the Resolution Center. It usually takes a phone call, and the issue is resolved on the spot.
What about product returns?
Similar to our money back guarantee, we stand behind all products purchased at DrPiatt.com. We had an order in 2005 where one bottle of lotion was sent to a customer, but the bottle had just exceeded it's expiration date. It was sent in error, so we immediately sent another two bottles and some free samples to make up for our mistake. Product returns, if necessary, can be resolved by calling the office by phone and discussing the problem.
What about Sales Tax?
Sales tax is charged on all purchases made by Virginia residents.
How do you ship? What Shipping Carrier do you use?
We use the U.S. Postal Service for all our shipments. It's reliable and the post office is a few blocks from our office. And, yes, we ship to APO addresses. We're in the Washington, D.C. area so a good percentage of our patients are in the military.
What about free samples?
Yes, Dr. Piatt is known for giving away free samples. Sorry, you have to visit the office in person to receive some of the free samples.